Privacy Policy

1. Introduction

1.1 We have done everything we can, to ensure that you are confident when visiting the website,
contacting us and purchasing from Jobst-Audio, to protect your data from access by third parties..
Because your data and your trust are an obligation for us to provide the greatest security.
Jobst-Audio only stores the data you provide to us for the purpose of your orders and order processing.
We refuse to pass it on to third parties, except to partners in the course of order processing!
 

1.2 The customer data is processed in compliance with the relevant regulations of
Stored and processed by us in accordance with the General Data Protection Regulation (EU-GDPR).
Your personal data will only be collected for specified, explicit and lawful purposes
and not kept personal for longer than necessary.

1.3 You have the right to free information at any time,
correction, blocking and, if necessary, deletion of your stored data.
Please contact us by email ator send us your request by post.

1.4 We do not share your personal information, including your home address and email address, with third parties.
Our service partners are excluded from this, which require the transmission of data for order processing.
In these cases, however, the amount of data transmitted is limited to the minimum required.

2. Data security

2.1 Data security
During the ordering process, your payment data will be encrypted via SSL or TLS and transmitted over the Internet.
You can recognize the encryption by the "https:" string and a lock symbol in your browser.
We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification and distribution of your data by unauthorized persons. You should always keep your access information confidential and close the browser window when you have finished communicating with us, especially if you share the computer with others.

2.2 Data collection
Unless you register, log in or otherwise submit data,
we only store data that your browser transmits to our server.
This data is processed in accordance with Art. 6 Paragraph 1 Letter f GDPR
and serves our interest in improving the stability and functionality of the website.
This data will neither be used nor passed on for any other purpose.
However, we reserve the right to check the log files if there are any indications of illegal use.

2.3 Data collection for contract processing & Opening a customer account
In order to execute a contract or when opening a customer account, the personal data you provide will be collected and processed. Which data is collected can be seen from the respective input forms; the necessary mandatory information is specifically marked, the others are voluntary. (Art. 6 para. 1 lit. b GDPR)
Your customer account can be deleted at any time and can be done by sending a message to the address of the person responsible listed above and at the end.
We store and use the data you provide to process the contract. Due to commercial and tax law, we are obliged to store your address, payment and order data for ten years.
Your data will therefore not be completely deleted. However, the processing is carried out to the extent necessary. to comply with legal obligations. (Art. 6 para. 1 sentence 1 lit. c GDPR)

3. Order processing & Transportation

3.1 Processing
To process your order, we work with various service providers who support us in whole or in part in the execution of concluded contracts. The most necessary personal data is transmitted to these service providers. The personal data we collect will be passed on to the transport company commissioned with the delivery as part of the contract processing, to the extent that this is necessary to deliver the goods. As part of the payment processing, we will pass on your payment data to the commissioned credit institution if this is necessary for the payment processing.
If payment service providers are used, we will provide information about this below.
The legal basis for passing on the data is Article 6 Paragraph 1 Letter b GDPR.

3.2 Transport
If you have given your express consent during the ordering process, you will be sent to our transport service providers in accordance with Art. 6 Para. 1 lit. a GDPR Your email address and telephone number will be passed on in order to coordinate a delivery date or for delivery notification. Otherwise, for the purpose of delivery, we will give the following information: Art. 6 Paragraph 1 Letter b GDPR only forwards the name of the recipient and the associated delivery address.
DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn) DPD (DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg) GLS (General Logistics Systems Germany GmbH & Co. OHG GLS Germany-Straß ;e 1 - 7, 36286 Neuenstein) If other transport service providers are used, you will be informed of this before shipping.

3.3 Payment service providers
3.3.1 If the payment method is “SOFORT” Payment is processed via the service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (“SOFORT”), to whom we pass on the information you provided during the ordering process, including information about your order. (Art. 6 Para. 1 lit. b GDPR) Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden).
Your data will be passed on exclusively for the purpose of processing payments with the service provider SOFORT and only to the extent that it is necessary for this purpose.
SOFORT data protection declaration: https://www.klarna.com/sofort/datenschutz

3.3.2 If payment method “PAYPAL” Payment is processed via the service provider PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, to whom we pass on the information you provided during the ordering process, including information about your order. (Art. 6 para. 1 lit. b GDPR)
Your data will be passed on exclusively for the purpose of processing payments with the service provider PayPal (Europe) S.a.r.l. et Cie and only to the extent that it is necessary for this purpose.
PAYPAL's data protection declaration: https://www.paypal.com/de/legalhub/privacy -full
PayPal reserves the right to carry out a credit check for certain payment methods.
Information about identity verification at PayPal and data exchange with credit reporting agencies (credit information) can be found here:
https://www.paypal.com/de/webapps/mpp/ua/creditchk
The legal basis for PayPal is Article 6 Paragraph 1 Sentence 1 Letter f GDPR based on the legitimate interest in determining your ability to pay.
Further information can be found at: https://www.paypal.com/de /webapps/mpp/ua/privacy-full

4. Contact

4.1 Contacting us
When contacting us (e.g. via contact form, email, fax, telephone or via social media), personal data is collected.
What data is collected in the case of a contact form can be seen in the fields of the respective contact form. 
When you contact us via email, the following personal data is collected and stored by us:
Email address and email text, as well as other voluntarily provided data.
Our telephone system stores your telephone number in the log (unless suppressed), including contact type (e.g. phone/fax), time and duration,
including any voice messages (answering machine), this data will be automatically deleted after 1 year at the latest. 
This data will be used exclusively for the purpose of answering/processing your request.
The legal basis for processing the data is our interest in answering your request
(Art. 6 para. 1 lit. f GDPR).
In the context of contractual/pre-contractual relationships, there is an additional legal basis for the processing
(Art. 6 para. 1 lit. b GDPR).
If storage is no longer necessary, all personal data collected in this context will be deleted.
If there is a legal retention requirement, processing will be limited to this purpose. The legal basis is Article 6 Paragraph 1 Letter c GDPR..

4.2 Newsletter
When you register for the newsletter, we save your email address for advertising purposes
and exclusively for the products and market research we sell until you unsubscribe from the newsletter. (Art. 6 Para. 1 lit. a GDPR)

5. Cookies

We use cookies on our site.
A cookie refers to information that a web server sends to a browser, which the browser then sends back when this web server is accessed. Cookies extend the stateless Hypertext Transfer Protocol with the ability to store information between calls. A distinction can be made between persistent cookies and session cookies. The former are stored permanently (e.g. on the hard drive), while the latter are only stored for the length of a session.
Most cookies we use are session cookies and are automatically deleted. The use of time-limited cookies offers you the advantage that you do not have to repeatedly enter your personal data when filling out various forms on our website:

Most browsers are set to automatically accept cookies. However, you can deactivate the storage of cookies so that they are automatically deleted when you close the browser, or you can set your browser to notify you as soon as cookies are sent.

6. Other services or cookies

6.1 Google reCAPTCHA
On some pages, we use Google reCAPTCHA, a service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (Google). 
This tool serves the purpose of distinguishing whether the entry was made by a human or by machine/automatic (so-called bots). This is intended to prevent abusive, automated spying on our offers and SPAM. The query includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there.
We have no influence on the data collected, nor are we aware of the full extent of the data collection and the storage period. 
Google reCAPTCHA will only be displayed to you if you have agreed to the corresponding cookies, despite rejection of these cookies
If an alternative captcha code is displayed instead, it does not use third-party cookies.

Google LLC, based in the USA, is responsible for the US-European data protection agreement “Privacy Shield”. certified, which ensures compliance with the data protection level applicable in the EU.
https://www.privacyshield.gov/EU-US-Framework. 
Further information about Google reCAPTCHA can be found at https://www.google.com/intl/de/policies/ privacy/
 

6.2 Youtube
We integrate the videos from the platform “YouTube” from the provider Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
We use YouTube in connection with the “Extended data protection mode” function to be able to show you videos. The legal basis is Art. 6 Para. 1 lit. f GDPR. Our legitimate interest lies in improving the quality of our website. The “Enhanced Data Protection Mode” According to YouTube, the data described in more detail below is only transmitted to YouTube's server when you actually start a video.
Data protection declaration: https://www.google.com/policies/privacy/
https://adssettings.google.com/authenticated

6.3 Discord
For additional support and chat, we link to the “Discord” platform, from provider 
Backgammon Merger Sub II, LLC, Brazos Games, LLC, Discord International, Inc, Flames Sub LLC, and Sentropy Technologies Inc.
The use of this service is completely voluntary and absolutely optional.
Datenschutzerklärung: https://discord.com/privacy
Weitere Infos unter Vertrauen und Sicherheit

6.4 Matomo
This website uses the web analysis service software Matomo (www.matomo .org,)
a service provided by the provider InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, (“Mataomo”) based on our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes in accordance with Art. 6 Para. 1 lit. f GDPR data collected and stored.
The data collected is anonymized and is not passed on to third parties, but is completely processed and stored on our server.
Pseudonymized usage profiles can be created and evaluated from this data for the same purpose. Cookies can be used for this. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. The cookies enable, among other things, the recognition of the Internet browser.
The data collected using Matomo technology (including your pseudonymized IP address) is processed on our servers.
The information generated by the cookie in the pseudonymous user profile is not used to personally identify the visitor to this website and is not combined with personal data about the bearer of the pseudonym.
If you do not agree to the storage and evaluation of this data from your visit, you can object to the storage and use at any time with a click of the mouse.
In this case, a so-called opt-out cookie is stored in your browser, which means that Matomo does not collect any session data.
Please note that the complete deletion of your cookies will mean that the opt-out cookie will also be deleted and may have to be activated again by you.
Alternatively, most modern browsers have a so-called “Do Not Track” option, which tells websites not to track your user activity. Matomo respects this option

7. Storage period of personal data

The storage period of personal data depends on the respective legal retention periods (e.g. commercial and tax retention periods).

When processing personal data based on express consent in accordance with Art. 6 Paragraph 1 Letter a GDPR
the data concerned will be stored until you revoke your consent.

If the legal retention periods of processed data are within the scope of legal or similar legal obligations (Art. 6 Para. 1 lit. b GDPR)
has expired, we will delete the respective personal data, as long as and to the extent that the personal data is not required to fulfill the contract
or contract initiation is necessary or we no longer have a legitimate interest in storage.

When processing personal data on the basis of Article 6 Paragraph 1 Letter f of the GDPR, this data is stored for as long as possible
until you lodge an objection in accordance with Article 21 Para. 1 GDPR.
Unless we can demonstrate compelling reasons for processing the data,
which your interests, rights and freedoms outweigh
or the processing of this data serves to protect legal claims.

When processing personal data for the purpose of direct advertising (Art. 6 Para. 1 lit. f GDPR)
this data will be stored until you exercise your right to object in accordance with Art. 21 Para. 2 GDPR.

Unless otherwise follows from the information in this statement about specific processing purposes,
stored personal data will be deleted if it is necessary for the purposes collected,
or processed in any other way are no longer needed.

9. Objection to the processing of your data

To the extent that we base the processing of your personal data on the balancing of interests, you can object to the processing.
This is the case if the processing is not necessary to fulfill a contract with you,
which we present in the corresponding description of the functions.
If you exercise such an objection, we will ask you to explain the reasons why we should not process your personal data as we do.
In the event of your justified objection, we will examine the situation and will either stop or adjust data processing
or tell you our compelling legitimate grounds for continuing processing.
Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time.
You can inform us about your objection using the contact details in the next point “Contact person”.

Contact person for data protection